Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
  • FREE SHIPPING is automatically applied at checkout on all orders (12 – 25 business days).
  • If you do not want to wait, please choose DHL FAST SHIPPING is $9.99 (7 – 12 business days).
  • If your order totaling $150 or moreFREE DHL FAST SHIPPING (7-12 business days) is automatically applied at check out.
  • Free shipping (If you meet those requirements) is applied before coupon is used (when applicable).
How long will delivery take?

For in-stock items, depending on the shipping method you select, your order should be processed and ship within 12 – 25 business days (Free shipping) OR 7-12 business days (DHL Shipping) after order verification and credit approval.

Please note that shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment.

  • Handle time: 1-5 business days

For more information, please see the SHIPPING & RETURN POLICY.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved and the receiving address is verified. As soon as your order is dispatched, you will be notified by email with the order tracking link.

Orders are shipped on BUSINESS DAYS only. (Monday to Friday, excluding major holidays.). Please note that orders are unable to be canceled or changed once they are in processing status.

Do I receive an invoice for my order?

As soon as your order is dispatched, you will be notified by email with the order tracking link.


We always here to help you via: [email protected]

Our address: 2950 NW 29th AVE – Portland – Oregon – United States